Return & Exchange Policy
At Mark Jillion, we prioritize customer satisfaction and stand behind all products purchased through our website. If you receive a product that does not meet the specifications of your order, such as:
- Wrong Size
- Wrong Color
- Wrong Quantity
- Defective
- Damaged
- Significantly different from the description provided by Mark Jillion
You are fully protected by our 14-day return, exchange, and cancellation policy for such items. Please note that returns are not applicable for innerwear and masks.
We will be unable to accept returns if the product:
- Has been used, worn, or altered
- Exhibits physical damage to the box or product
- Is returned without original packaging and accessories
- Has a tampered serial number
Refund Process:
For prepaid returns, the refunded amount will be credited back to your account within 3-5 working days after the product passes our quality check process upon receipt at our warehouse. However, for Cash on Delivery (COD) returns, refunds may take up to 7-10 days as they are processed via cheque, NEFT, or bank transfer.
If you receive a damaged product, an empty parcel, or if any item is missing, please contact us within 24 hours of receiving your order.
Please note that returns are not applicable for innerwear and masks.
To initiate a return or exchange request, please visit: Return / Exchange Requests
Mark Jillion reserves the right to amend or update this Return & Exchange Policy at any time without prior notice. It is your responsibility to review this policy periodically for any changes.